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Tag Archives: power of good dental patient communication

Breaking down the new patient exam

Most patients aren’t really concerned about their missing tooth. It’s long gone and there’s no pain. But as dentists, we know that it’s effects are causing more problems. So, we recommend a bridge or an implant. When we tell our patient “I recommend an implant” what is their typical response? “How much is that going […]

4 Ways to Reduce the Risk of Patient Backlash

When diagnosing as a dentist, there is always the chance of a backlash from patients where they could react negatively.  Sometimes it is about the price, and other times it is because they didn’t realise what is actually happening in their mouth. There are also larger risks; patients posting negative reviews online, or seeking litigation […]

New Patient Examination: Are you going to BED on your first date?

These days, most dentists and practices are keen to explore ways to get new patients through the front door. It’s now commonplace to spend big dollars on advertising and marketing your services, boosting SEO, running special offers on various platforms, or working out ways to encourage existing patients to refer their family and friends. And […]

3 Keys to Building Trust with Patients

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” [Warren Buffett] A question I often pose to a new dentist I am working with is: What is the most valuable thing you have to offer your patients? Some dentists say excellent clinical skills, […]

Why Patients Say the Dreaded Four Words: “I’ll think about it”

Edited and updated on October 15, 2020. Depending on the type of practice you run, you probably see about 15 patients every day. That’s 15 conversations about next steps and potential treatment options; which means 15 opportunities for you (or your front desk coordinator) to hear those four words: “I’ll think about it”. At first, […]