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Tag Archives: dental business management

Flexible Work Arrangements

The opportunity to request Flexible Work Arrangements is now available for certain employees under the National Employment Standards (NES). The Fair Work Act states: “To be eligible you must have worked for your employer for at least 12 months on a full-time or part-time basis. Long term casual employees who have a reasonable expectation of […]

Why managers should take notes?

Fair Work states that a manager will find taking notes being “useful for keeping a record of your meetings and discussions with employees. Employers are advised to always keep written records throughout the process of managing performance or conduct issues” Notes can be comprehensive, bullet points or just a diary note. The more comprehensive the information, […]

Reference Checking

Is reference checking worth the time and effort to complete? Many say that reference checking is a waste of time, but completed correctly, it can assist to confirm your decision….or confirm the red flags you had about the candidate. We recommend you complete reference checking on your final candidate. If you have two great applicants […]

Unpaid Trials

It is quite often the case within a dental practice that a new employee is requested to complete a trial. If you are requesting this at your practice……are you completing it correctly?? Trials are traditionally unpaid and should be for no more than a few hours at most. The aim of a trial is to […]

What is the Role of a Support Person?

A support person is someone who accompanies an employee into a meeting, normally a performance counselling/disciplinary meeting. They are chosen and requested by the employee as the support person. The manager conducting the meeting, must ensure that the support person is clearly aware that it is a confidential meeting and that it is inappropriate for […]

Is Interview Feedback Important?

Sharing interview feedback is not only an important aspect of the hiring process, but the timeliness of the feedback is equally important. Timeliness of feedback, impacts the candidates and the employer. Often this important aspect is missed out because employers are either too busy, they do not see the need to provide feedback or are […]

What do your patients remember from their appointment?

Ever have this experience? You thought the appointment went really well; the patient was listening, they were smiling, they were nodding, they accepted treatment. You thought they went to the front desk and made an appointment, only to find out later that they didn’t. Or worse still, they made the appointment, but failed to attend. […]

Casual Conversion Update

Dental Practices across Australia need to be aware of the recent amendment to the Health Professionals and Support Services Award. A Casual Conversion clause was recently included and is effective 1 October 2018. The new clause will affect the obligations of all dental practices employing casual employees who work on a regular and systematic basis […]

A New Communication Approach for a New Generation of Patients

Every now and again a new way of thinking causes a paradigm shift in our society. We’ve seen this in technology over the past 25 years. Encyclopedias, typewriters, DVDs have been replaced by google search, text messages, and Netflix. What used to be ‘normal’ is now no longer useful. What used to be impossible is […]

Avoiding Polite Evasion

The ProblemHere’s what most skilled dentists do: They bond well with the patient and develop rapport. They spend a lot of time in the exam explaining the treatment that they recommend. They get the patient back for an extra consultation and have prepared a an optimal treatment plan. The net result: if the patient is […]

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