Phone Shopper Program

Growing your patient base is essential in a market that continues to increase in competition. Marketing your practice and quality of service begins before a patient has any treatment. Their whole patient experience begins when they call your practice.

We have a 6-month Intensive Program made up of 14 mystery shopper calls with a detailed report after each call. You will receive 4 calls within the first month of starting your program then 2 calls per month after that. Plus, a coaching session to help provide advice to improve your results.

Our 12-month Maintenance Program consists of 1 call per month with reports after each call to ensure that your standards and level of service are being maintained.

Create meaningful relationships from the beginning

Have confidence that every call that reaches your practice leaves your patients with a positive experience and understanding of your interest and care you have in them.

Quantifiable and objective data to help your team to maximize new patients opportunities

Each call and the customized questions will highlight training gaps and actionable items which will ultimately lead to more patients choosing to book an appointment

Create a competitive advantage

Lifting your whole patient experience will increase your referral rates. This becomes one of the most effective and proven marketing strategies. Create a unique experience for your patients from their first call to your practice will set you apart from your competitors.