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Tag Archives: communication skills in dentistry

Are you experiencing “The Rejected Dentist Syndrome”?

Edited and updated on October 15, 2020. When we ask dentists the question “if we looked into the mouths of everyone in the population, would we see more under-treatment or over-treatment?”. The resounding answer is generally “under-treatment”. If that is indeed true, it is valuable to explore the reasons why it may be the case. […]

Four obstacles that most dentists find challenging to handle

Edited and updated on October 15, 2020. When dentists offer treatment options, they do so with the patient’s optimum oral health in mind. It seems logical that a person should choose the best option as determined by their health professional. Even though there is a cost differential, it should make sense if it is the […]

A New Communication Approach for a New Generation of Patients

Every now and again a new way of thinking causes a paradigm shift in our society. We’ve seen this in technology over the past 25 years. Encyclopedias, typewriters, DVDs have been replaced by google search, text messages, and Netflix. What used to be ‘normal’ is now no longer useful. What used to be impossible is […]

4 Ways to Reduce the Risk of Patient Backlash

When diagnosing as a dentist, there is always the chance of a backlash from patients where they could react negatively.  Sometimes it is about the price, and other times it is because they didn’t realise what is actually happening in their mouth. There are also larger risks; patients posting negative reviews online, or seeking litigation […]

The top 10 Mistakes that dentists make unknowingly

In the past 10 years, I have worked with thousands of dentists across the globe on their practice success. In that time, I have seen many patterns emerge, especially in the way dentists think and behave that damages their success. Here are the top 10 mistakes I’ve seen dentists unknowingly make… 1. Not valuing communication skills […]