Cancellations & Late Patients: COVID-19 & Beyond
Cancellations and late patients are not only costly, but they can also disrupt an ideal day in the practice. It is possible that COVID-19 anxiety will increase rather than decrease, the rate of cancellations for most practices.
In this session, we look at how to pre-empt cancellations and “fail-to-attends” by using powerful communication tools to educate patients in the treatment room and manage their expectations at the Front Desk.
We identify processes for dealing with cancellations and managing late patients. Using these processes will encourage your patients to take responsibility for their own oral health. These strategies significantly reduce Fail-To-Attends (FTAs), lateness and cancellations.
By effectively managing cancellations and late patients, your team will be able to minimise disruptions to the ideal day whilst maintaining relationships with patients.
Live online training
Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, videos and so on!
All live online training is supported by the PrimeGo, where you can review pre and post readings, and complete quizzes, surveys and your certificate.
You can always visit the PrimeGo platform and keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.
Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.
Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.
* Number of accredited CPD hours depends on the length of the session.