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Anita Roubicek, May 2017 - What is being said on the phone?
Being the person at the dental front desk is a huge challenge. You are balancing the patients in front of you, the daily schedule, the needs of the hygienist and dentist, and also talking to people on the phone.
Often it is the phone calls that get the least focus and attention. This is because they are unscheduled, happen often and can be seen as an unwelcome interruption to an otherwise busy day. Without training, it is easy to forget the potential value each of these calls represents.
Client interview, May 2017 - How long have you owned your dental practice?
My dental practice has been in the same location for 35 years, however there has been a dental practice on this premises since 1942!!
What was your first Prime Practice workshop?
I was working with another practice management group for a few years, but had found my practice and growth plateauing very quickly, very soon after completing the curriculum. I made an appointment to meet Dr Phillip Palmer and met with him. It would have been around 2005. I have been working with Prime Practice ever since then! I have completed the Management Program curriculum and am currently a Prime Master.
Bethan Flood, April 2017 - A contract of employment is a document every employer should ensure their employees have signed prior to the commencement of employment. The contract sets out the employment relationship in black and white, for both parties to understand.
The contract of employment clarifies a number points including salary, hours and days of work, how payment is completed, probation period, termination notice requirements and confidentiality requirements amongst others. Job descriptions can also be included as part of the contract.Contracts should also be signed when changes to the employment relationship occur e.g. change from part time to full time, promotion etc.
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