The business of dentistry is no longer just about exceptional clinical skills. Our experts will provide you with the necessary tools to build strong patient-clinician relationships or the business fundamentals to run a successful practice.

Training Menu

Virtual Primespeak

This online version of the unique and world-class patient communication program –  Primespeak, gives participants the necessary tools to build strong patient-clinician relationships whilst simultaneously enhancing case acceptance.

The program is split into 3 weeks of learning and is designed as a complete program, where each module has to be completed before given access to the next module.

Week 1- Primespeak. The fundamentals of patient communication

Patients can be suspicious of dentists when they meet them for the first time. Will it be expensive? Will it hurt? Will I be “sold” something I don’t really need? Can I trust them?

The following topics are designed for the clinical teams, but any team member will benefit.

  • Welcome to Primespeak
  • Five Laws of Patient Behaviour
  • Building Trust and Balancing Our Communication Zones

The first week of Primespeak also includes 10 videos to be completed by you. Once you completed your three virtual classrooms and watched the 10 videos, you will be invited to the second week of training.

Week 2 - The New patient Exam. Tools for the Pre-clinical Discussion

Primespeak is a toolkit, loaded with useful tools. The key to a successful New Patient Exam can be found in the pre-clinical discussion, where trust is built, where the dentist can educate the patient in a non-threatening way and where report is being built to help the patient understand what possibly is going on in their mouth.

  • Tools to be used and how to think strategically
  • Skills practice of the pre-clinical discussion
  • Introduction to the Eavesdrop exam

The second week of Primespeak also includes 6 videos to be completed by you. Once you have completed your three virtual classrooms and watched the 6 videos, you will be invited to the third week of training.

Week 3 - The New patient Exam. Tools for the Clinical Exam and Consultation

Presenting treatment options to the patient can be daunting, both for a new dentist and for a more experienced dentist. The fear of coming across with a sales agenda, can be stressful and many dentists feel uncomfortable presenting options in a way that patients feel they are still in control.

  • Skills practice of the eavesdrop exam discussion
  • Tools for the consultation
  • Skills practice consultation

The third week of Primespeak concludes the program and on completion of the final 8 videos and the final quiz, you will receive your certificate that entitles you to 13 CPD points.

You will now have access to the Primespeak Alumni Group on PrimeGo, for an additional 3 months. Here you can discuss cases with other dentists and share success challenges with other Primespeak dentists.

Learn More

4 Pillars of Practice Recovery

The business of dentistry is no longer just about exceptional clinical skills. Get the business fundamentals to run a successful practice and lead your team into the future with this 4 hours online seminar.

This workshop is recommended for Practice Owners and Practice Managers and presented by our 4 subject matter experts who will be exploring the following 4 pillars:

Understanding your cash flow

Understanding the numbers of your practice is essential to successful recovery and taking control of your cashflow statement is the roadmap. Learn how to plan for recovery scenarios and the flow on effect into your personal budget. Cashflow forecasting will guide you to make timely, effective business decisions – essential in times of uncertainty.

Leading through Change and Uncertainty

We will take you through some practical tips on how to lead your team through change and uncertainty. What are the behaviours that highlight the most authentic leadership and how can you lead by being clear, direct and candid. You will also learn about the most sustainable motivators for team members and three core strategies to develop a team-managed practice.

Road map for marketing strategies

The patient experience you were once marketing is out the window. We will explore the tools you need to market effectively using what you already have. You’ll learn how to communicate with and leverage your existing patient base, and to focus on the marketing that will increase your new patient flow to get ahead of your competitors. Don’t miss this marketing breakdown to find out how your clinic can survive and thrive in the post COVID world.

Infection Prevention and Compliance – the new patient experience

Infection prevention is at the forefront of everyone’s minds, both staff and patients alike. We will ensure you have the necessary foundations in place for rebuilding your practice. Be confident in your compliance to reassure your team and your patients that you provide a team approach to their care and safety by following FOUR standard pillars of Infection Prevention and Control.

Learn More

Virtual In-Practice Training

Upskill your team to be the best they can be and help your practice thrive. This is an essential step towards ensuring your patient experience is memorable. Let this become your competitive advantage and best form of marketing.

Customised Training Select from 25+ unique training modules delivered by one of our Prime Senior Trainers and Subject Matter Experts
Audience Suitable for all members of a dental practice team be trained together ‘anywhere-anytime’
Format Via online training platform Zoom. Session is between 30 and 120 mins tailored for your needs
Find out more

Best Practice Phone Skills

Best Practice Phone Skills – Part 1

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 hours | 2.5 PD points

vIEW SESSIONS
Best Practice Phone Skills – Part 2

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

2.5 hours | 2.5 PD points

vIEW SESSIONS
How about a bundle?

Best Practice Phone Skills Virtual Training Bundle – bundle up and save almost AUD 100!

Our Best Practice Phone Skills Virtual Training Bundle includes

  • Best Practice Phone Skills – Part 1
  • Best Practice Phone Skills – Part 2 
Get bundle

Front Office Systems

Appointment Book Scheduling

Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.

1.5 hours | 1.5 PD points

vIEW SESSIONS
Cancellations and Late Patients

Minimise disruption to your ideal day by preventing cancellations and keeping your patients and team happy too. Support your team to manage cancellations effectively through the use of protocols, and transform your regularly late patients into punctual patients.

1 hour | 1 PD point

vIEW SESSIONS
Huddle and Team Meetings

Build enthusiasm, generate commitment and inspire your team by learning how to conduct a well-facilitated daily meeting that will improve team work and the effectiveness of internal communications.

1 hours | 1 PD points

vIEW SESSIONS
Handling Emergencies

Identify the clear objectives of an Emergency Appointment to ensure your Front Office Team can take control of such situations effectively whilst maximising patient care.

1 hours | 1 PD points

vIEW SESSIONS
How about a bundle?

Front Office Systems Virtual Training Bundle – bundle up and save AUD 100!

Our Front Office Systems Virtual Training Bundle includes

  • Appointment Book Scheduling
  • Cancellations and Late Patients
  • Huddle and Team Meetings
  • Handling Emergencies
Get bundle

Infection Prevention

Infection Prevention Part 1: Compliance

It’s crucial to protect our patients, ourselves and the practice. At this virtual training session we detail the current essential guidelines and regulations to Get Safe, Be Safe and Stay Safe.

1.5 hours | 1.5 PD points

vIEW SESSIONS
Infection Prevention Part 2: Standard Precautions

Standard Precautions make up an integral part in maintaining effective Infection Prevention management so that your entire practice is always safe and compliant. To achieve this, every practice needs to implement consistent processes so that everyone is always doing the right thing.

1.5 hours | 1.5 PD points

vIEW SESSIONS
Infection Prevention Part 3: Sterilisation

All roads to becoming Compliant in the dental practice leads to sterilisation and how effectively your instruments and devices are reprocessed to stop the spread of infectious diseases. So, it is critical that everyone in the practice is trained up on sterilisation processes.

1.5 hours | 1.5 PD points

vIEW SESSIONS
How about a bundle?

Infection Prevention Virtual Training Bundle – bundle up and save AUD 100!

Our Infection Prevention Virtual Training Bundle includes

  • Infection Prevention Part 1: Compliance
  • Infection Prevention Part 2: Standard Precautions
  • Infection Prevention Part 3: Sterilisation 
Get bundle

Recall Systems

Recall Systems

Find out why we call it Active Maintenance, how it can transform your practice, and enhance the ongoing oral health of your patients.

2.5 hours | 2.5 PD points

vIEW SESSIONS
Maximising a Hygiene / OHT Department

Having a hygienist/OHT can be a great source of relief for a Dentist, but it can be fraught with cancellations and no shows. Discover the systems and communication skills to maximise collaboration between the Dentist and the Hygienist / OHT to set yourselves up for success!

2 hours | 2 PD points

vIEW SESSIONS
How about a bundle?

Recall Systems Virtual Training Bundle – bundle up and save almost AUD 100!

Our Recall Systems Virtual Training Bundle includes

  • Recall Systems
  • Maximising a Hygiene / OHT Department
Get bundle

HR Systems

HR: Recruitment

Learn how to analyse the need for new team members, and how to find and hire the right person for the job.

1.5 hours | 1.5 PD points

VIEW SESSIONS
HR: Induction and Onboarding

Proper induction of new team members is imperative to a smoothly run practice. Learn to effectively integrate new recruits into your team. We’ll provide you with all the tools, development plans and check-lists you’ll need!

1 hour | 1 PD point

vIEW SESSIONS
HR: Reviews & Performance

Managing your team’s performance is a critical piece of the HR puzzle. Timely conversations and reviews will help your team grow. Learn exactly how to set expectations and how to use competencies as key measures of success!

1 hour | 1 PD point

VIEW SESSIONS
How about a bundle?

HR System Virtual Training Bundle – bundle up and save more!

Our HR System Virtual Training Bundle includes

  • HR: Recruitment
  • HR: Induction and Onboarding 
  • HR: Reviews & Performance 
Get bundle

Our Top 5 Live Online Training Offerings

Learn more & save more!

Click on the images either side to check out our Virtual Training Packages.

Rosi Andersen – Practice Manager Toothkind Jimboomba

The content was informative and succinct, our whole team participated today and I found it at an level that all members now understand the background for the policies we have in place and why they’re important to be adhered to. – Thank you!!

Sandy Berryman

All the Live Online Coaching sessions are clear, easy to follow, and very informative.