The value of a phone enquiry should never be taken for granted – as it could ultimately determine if you will get an appointment booked in, or a missed opportunity. In this two-part training, we look at the value of a new patient and outline the protocols that support the new patient call right through to directing the patient to an appointment. We also look at the challenge of “telephone shoppers” and how to convert them into new patients.
Our Best Practice Phone Skills training include:
- Best Practice Phone Skills Part 1 (normally priced at $322.50 ex GST)
- Best Practice Phone Skills Part 2 (normally priced at $322.50 ex GST)
Upon successful registration, attendee will receive a confirmation email with joining instructions to the live online training.
Best Practice Phone Skills: COVID-19 & Beyond - Part 1
| CPD | 2.5 |
|---|---|
| HRS | 2.5 |
| Audience | Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator, any one who answers the phone. |
Best Practice Phone Skills: COVID-19 & Beyond - Part 2
| CPD | 2.5 |
|---|---|
| HRS | 2.5 |
| Audience | Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator, any one who answers the phone. |
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