Blogs

Part-time workers: the pros and cons

April 2021
By Angela Tufvesson

Australian workers show a strong preference for part-time work. So how can practices best balance the needs of staff requesting fewer hours with the demands of the business?

Dr Chris Sanzaro’s busy Launceston practice, The Dental Surgery Newstead employs 22 staff, and of these, 18 work part-time, including the boss himself. “I’ve recently reduced my…

How to manage resistance to change in the dental practice

February 2021
By Dr. Phillip Palmer

“CHANGE”. It’s that dirty word that many of us regard as a scary thing. It involves risk and uncertainty; therefore, it induces some level of stress or anxiety. When it comes to implementing changes in the dental practice, it usually falls to either the Practice Manager or the Practice Owner to implement them and it…

What will Practice Managers need to be equipped with in 2021

February 2021
By Dr. Phillip Palmer

The role of the Practice Manager in a dental practice is becoming more and more critical to the success of the practice. Over the years we have met hundreds of Practice Managers and learned from them how important it is to be open to learning new skills. Over the last 2 years, we have shared…

Are you experiencing "The Rejected Dentist Syndrome"?

October 2020
By Brett Churnin

[row style="collapse" width="full-width" v_align="middle"] [col span="5" span__sm="12" padding="5% 5% 5% 5%" max_width="520px"]

Do you have the rejected dentist syndrome?

[/col] [col span="7" span__sm="12"] [ux_video url="https://www.youtube.com/watch?v=1_fbR3CuFn8"] [/col] [/row] [gap]

Edited and updated on October 15, 2020.

When we ask dentists…


Infection Prevention and Control Systems - Post Covid-19

October 2020
By Megan Sharpe

Infection Control Training and Education

Your team and your patients are no doubt feeling a little nervous about dental visits now. All clinical staff members need to understand the principles that are outlined in regulatory documents and to be able to apply them practically. Education is critically…


How to have those difficult conversations

September 2020
By Angela Tufvesson

Difficult conversations with staff and suppliers can become even more difficult depending on your mode of communication. Here’s how to convey your message with empathy and respect. By Angela Tufvesson

Difficult conversations with staff members, suppliers and even patients are unavoidable when you’re running a dental…


Your Casual Employees.….

May 2020
By Bethan Flood

There has been much interest in the latest Full Federal Court decision which has reconfirmed that casual employees who work regular (happens at set hours and normally set days) and systematic (rostered well in advance) hours, and are long term (a minimum of 6 months but normally over a period of years) indicating “predictable…


What information should your Infection Prevention Policy & Procedures Manual include?

April 2020
By Megan Sharpe

An integral piece of your required documentation at your practice, in adhering to Australian and New Zealand Compliance protocols, is the Infection Prevention Policy and Procedures Manual.

This manual must be an ultra-comprehensive document that includes information about procedures specific to the daily routines of…


Supporting yourself and your staff through the current challenges

April 2020
By Bethan Flood

Supporting each other through the current challenging times is not easy and some may find it quite daunting.

Principal Dentists and their team are worried about their personal health and well-being, as well as that of their families and patients. Owner Dentists have the added concerns…


Risk Assessment of Novel Coronavirus (COVID-19)

March 2020
By Megan Sharpe

In certain situations, the human body is a perfect environment for microorganisms to grow. Both harmless and harmful microorganisms are found on our skin, mucous membranes, and other body orifices. Normal flora is microorganisms that live both on and/or in our body in a symbiotic and non-harmful relationship with us.

People wearing face masks when they are not in clinical environments is a common sight these days. Air quality in some regions has meant increased use of surgical style face masks in the hope of filtering out pollution. 

In dentistry, clinical staff work in close proximity…


Coronavirus Infection Explained

February 2020
By Megan Sharpe

Viral Evolution - A Timely Reminder in Support of a Back to Basics Approach

What is a virus?

Viruses are microorganisms that exist almost everywhere. They can infect most living things including humans, animals, plants, fungi and…


Updates on HR and Payroll as we move into 2020

January 2020
By Bethan Flood

There are regular changes with regard to HR and Payroll matters within the Australian business landscape and keeping up to date can sometimes be daunting. Here are just a few that you may have missed. All are in effect now.

Please ensure you familiarise yourself and…


Flexible Work Arrangements

December 2019
By Bethan Flood

The opportunity to request Flexible Work Arrangements is now available for certain employees under the National Employment Standards (NES). The Fair Work Act states: “To be eligible you must have worked for your employer for at least 12 months on a full-time or part-time basis. Long term casual employees who have a…


SUSTAINABLE COMPLIANCE: THREE PLACES TO START GOING GREEN IN 2020

November 2019
By Megan Sharpe

Reused and reduced.

Recycled and repurposed.

Composted and compounded.

Historically in dentistry, we have been a high waste, non-reusable industry. We’ve tried, unsuccessfully, to reduce and reuse but there seem to be numerous obstacles…


Making your Practice Mentally Healthy in 2020

October 2019
By Bethan Flood

We all have a responsibility to provide a safe and fair workplace for our employees. Creating a mentally healthy Practice has benefits for both the Principal Dentist, the employees and the patients!

A mentally healthy practice should support the mental health of the individual and the…


Why managers should take notes?

September 2019
By Bethan Flood

Fair Work states that a manager will find taking notes being “useful for keeping a record of your meetings and discussions with employees. Employers are advised to always keep written records throughout the process of managing performance or conduct issues”

Notes can be comprehensive, bullet points or…


Reference Checking

July 2019
By Bethan Flood

Is reference checking worth the time and effort to complete? Many say that reference checking is a waste of time, but completed correctly, it can assist to confirm your decision….or confirm the red flags you had about the candidate.

We recommend you complete reference checking on…


Unpaid Trials

January 2019
By Bethan Flood

It is quite often the case within a dental practice that a new employee is requested to complete a trial. If you are requesting this at your practice……are you completing it correctly??

Trials are traditionally unpaid and should be for no more than a few hours…


What information should your Infection Prevention Policy & Procedures Manual include?

December 2018
By Megan Sharpe

Estimate reading time: 3 - 5 mins

An integral piece of your required documentation at your practice, in adhering to Australian and New Zealand Compliance protocols, is the Infection Prevention Policy and Procedures Manual.

This manual must be an ultra-comprehensive…


What is the Role of a Support Person?

December 2018
By Bethan Flood

A support person is someone who accompanies an employee into a meeting, normally a performance counselling/disciplinary meeting. They are chosen and requested by the employee as the support person.

The manager conducting the meeting, must ensure that the support person is clearly aware that it is…


Complacent or Compliant?

November 2018
By Karen Houghton

Estimated reading time: Approx. 5 minutes

Whenever asked about infection prevention and sterilisation protocols and procedures, the three most common statements we hear from different members of the dental team are:

“Oh, the girls do that.”

Sharing interview feedback is not only an important aspect of the hiring process, but the timeliness of the feedback is equally important. Timeliness of feedback, impacts the candidates and the employer.

Often this important aspect is missed out because employers are either too busy, they do…


Random Infection Control Audits to happen in NSW

November 2018
By Megan Sharpe

The Dental Council of NSW has issued an important announcement on the. 7th of November 2018 that it will carry out random infection control audits at dental practices whether or not a practitioner or practice has been subject to a complaint.

"Following a serious infection control…


How to get your dental practice Compliant: the 4 components of Compliance

November 2018
By Karen Houghton

Estimate reading time: 5-7 minutes

Is your practice compliant?

Infection control breaches should never ever be taken lightly. With most practices achieving an average of 77% compliance rate when audited, the risks are very real and concerning.

Think for a moment about somebody you really trust. It might be a family member or close friend. It might be a professional person such as a doctor or an accountant.

Whoever it is, it is likely that you have some sort of history with that…


What do your patients remember from their appointment?

November 2018
By Brett Churnin

Ever have this experience?

You thought the appointment went really well; the patient was listening, they were smiling, they were nodding, they accepted treatment. You thought they went to the front desk and made an appointment, only to find out later that they didn’t. Or worse…


Casual Conversion Update

October 2018
By Bethan Flood

Dental Practices across Australia need to be aware of the recent amendment to the Health Professionals and Support Services Award. A Casual Conversion clause was recently included and is effective 1 October 2018.

The new clause will affect the obligations of all dental practices employing casual…


Four obstacles that most dentists find challenging to handle

October 2018
By Brett Churnin

Edited and updated on October 15, 2020.

When dentists offer treatment options, they do so with the patient’s optimum oral health in mind. It seems logical that a person should choose the best option as determined by their health professional. Even though there is…


Breaking down the new patient exam

October 2018
By Brett Churnin

Most patients aren’t really concerned about their missing tooth. It’s long gone and there’s no pain.

But as dentists, we know that it’s effects are causing more problems.

So, we recommend a bridge or an implant.

Every now and again a new way of thinking causes a paradigm shift in our society. We’ve seen this in technology over the past 25 years. Encyclopedias, typewriters, DVDs have been replaced by google search, text messages, and Netflix. What used to be ‘normal’ is now no longer useful. What used to…


4 Ways to Reduce the Risk of Patient Backlash

September 2018
By Brett Churnin

When diagnosing as a dentist, there is always the chance of a backlash from patients where they could react negatively. 

Sometimes it is about the price, and other times it is because they didn’t realise what is actually happening in their mouth.

The Problem
Here’s what most skilled dentists do:

They bond well with the patient and develop rapport. They spend a lot of time in the exam explaining the treatment that they recommend. They get the patient back for an extra consultation and have prepared a an optimal treatment plan.

These days, most dentists and practices are keen to explore ways to get new patients through the front door. It’s now commonplace to spend big dollars on advertising and marketing your services, boosting SEO, running special offers on various platforms, or working out ways to encourage existing patients to refer their family…


3 Keys to Building Trust with Patients

September 2018
By Brett Churnin

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.” [Warren Buffett]

A question I often pose to a new dentist I am working with is: What is the most valuable thing you have…


Why Patients Say the Dreaded Four Words: "I'll think about it"

September 2018
By Brett Churnin

Edited and updated on October 15, 2020.

Depending on the type of practice you run, you probably see about 15 patients every day. That’s 15 conversations about next steps and potential treatment options; which means 15 opportunities for you (or your front desk coordinator)…


Why do people always say I hate going to the dentist?

September 2018
By Daniel Midson-Short

One of the biggest challenges of being a dentist is that you’ll often hear the phrase “I hate going to the dentist.”

- Ouch!

No matter how thick-skinned you might be, this is a confronting statement to hear over and over…


The top 10 Mistakes that dentists make unknowingly

September 2018
By Brett Churnin

In the past 10 years, I have worked with thousands of dentists across the globe on their practice success. In that time, I have seen many patterns emerge, especially in the way dentists think and behave that damages their success.

Here are the top 10 mistakes I’ve seen dentists unknowingly make…


Resumes and their Red Flags

August 2018
By Bethan Flood

Whether it’s your own resume or a resume you have received for a role, there are several areas within a resume that may be detrimental to the applicant’s progression to the next stage – sometimes referred to as “red flags”. Many of these may be addressed in interviews, but some may hinder…


The damages incurred by an infection control breach are huge! The cost of completing an audit is not

November 2017
By Megan Sharpe

Prime Practice Compliance, a division of Prime Practice, is launching Infection Prevention Online Self-Assessments.

The Online Self-Assessment will allow Australian and New Zealand dental practices to undertake fast, cost-effective assessments that are fully compliant with the current AUS/NZ standards for infection prevention. The Audit tool will produce a comprehensive audit report and action…


Introducing Prime Practice Compliance

February 2017
By Dr. Phillip Palmer

Prime Practice, the leading independent practice management company in the southern hemisphere, is excited to announce the launch of its new Compliance division, headed by Meg Sharpe. 

Infection prevention requires co-operation and adherence to strict rules by the whole dental team. Overall responsibility for infection prevention…


Part-time workers: the pros and cons

April 2021
By Angela Tufvesson

Australian workers show a strong preference for part-time work. So how can practices best balance the needs of staff requesting fewer hours with the demands of the business?

Dr Chris Sanzaro’s busy Launceston practice, The Dental Surgery Newstead employs 22 staff, and of these, 18 work part-time, including the boss himself. “I’ve recently reduced my…

How to manage resistance to change in the dental practice

February 2021
By Dr. Phillip Palmer

“CHANGE”. It’s that dirty word that many of us regard as a scary thing. It involves risk and uncertainty; therefore, it induces some level of stress or anxiety. When it comes to implementing changes in the dental practice, it usually falls to either the Practice Manager or the Practice Owner to implement them and it…

What will Practice Managers need to be equipped with in 2021

February 2021
By Dr. Phillip Palmer

The role of the Practice Manager in a dental practice is becoming more and more critical to the success of the practice. Over the years we have met hundreds of Practice Managers and learned from them how important it is to be open to learning new skills. Over the last 2 years, we have shared…

Are you experiencing "The Rejected Dentist Syndrome"?

October 2020
By Brett Churnin

[row style="collapse" width="full-width" v_align="middle"] [col span="5" span__sm="12" padding="5% 5% 5% 5%" max_width="520px"]

Do you have the rejected dentist syndrome?

[/col] [col span="7" span__sm="12"] [ux_video url="https://www.youtube.com/watch?v=1_fbR3CuFn8"] [/col] [/row] [gap]

Edited and updated on October 15, 2020.

When we ask dentists…


Infection Prevention and Control Systems - Post Covid-19

October 2020
By Megan Sharpe

Infection Control Training and Education

Your team and your patients are no doubt feeling a little nervous about dental visits now. All clinical staff members need to understand the principles that are outlined in regulatory documents and to be able to apply them practically. Education is critically…


How to have those difficult conversations

September 2020
By Angela Tufvesson

Difficult conversations with staff and suppliers can become even more difficult depending on your mode of communication. Here’s how to convey your message with empathy and respect. By Angela Tufvesson

Difficult conversations with staff members, suppliers and even patients are unavoidable when you’re running a dental…


Your Casual Employees.….

May 2020
By Bethan Flood

There has been much interest in the latest Full Federal Court decision which has reconfirmed that casual employees who work regular (happens at set hours and normally set days) and systematic (rostered well in advance) hours, and are long term (a minimum of 6 months but normally over a period of years) indicating “predictable…


What information should your Infection Prevention Policy & Procedures Manual include?

April 2020
By Megan Sharpe

An integral piece of your required documentation at your practice, in adhering to Australian and New Zealand Compliance protocols, is the Infection Prevention Policy and Procedures Manual.

This manual must be an ultra-comprehensive document that includes information about procedures specific to the daily routines of…


Supporting yourself and your staff through the current challenges

April 2020
By Bethan Flood

Supporting each other through the current challenging times is not easy and some may find it quite daunting.

Principal Dentists and their team are worried about their personal health and well-being, as well as that of their families and patients. Owner Dentists have the added concerns…


Risk Assessment of Novel Coronavirus (COVID-19)

March 2020
By Megan Sharpe

In certain situations, the human body is a perfect environment for microorganisms to grow. Both harmless and harmful microorganisms are found on our skin, mucous membranes, and other body orifices. Normal flora is microorganisms that live both on and/or in our body in a symbiotic and non-harmful relationship with us.

People wearing face masks when they are not in clinical environments is a common sight these days. Air quality in some regions has meant increased use of surgical style face masks in the hope of filtering out pollution. 

In dentistry, clinical staff work in close proximity…


Coronavirus Infection Explained

February 2020
By Megan Sharpe

Viral Evolution - A Timely Reminder in Support of a Back to Basics Approach

What is a virus?

Viruses are microorganisms that exist almost everywhere. They can infect most living things including humans, animals, plants, fungi and…


Updates on HR and Payroll as we move into 2020

January 2020
By Bethan Flood

There are regular changes with regard to HR and Payroll matters within the Australian business landscape and keeping up to date can sometimes be daunting. Here are just a few that you may have missed. All are in effect now.

Please ensure you familiarise yourself and…


Flexible Work Arrangements

December 2019
By Bethan Flood

The opportunity to request Flexible Work Arrangements is now available for certain employees under the National Employment Standards (NES). The Fair Work Act states: “To be eligible you must have worked for your employer for at least 12 months on a full-time or part-time basis. Long term casual employees who have a…


SUSTAINABLE COMPLIANCE: THREE PLACES TO START GOING GREEN IN 2020

November 2019
By Megan Sharpe

Reused and reduced.

Recycled and repurposed.

Composted and compounded.

Historically in dentistry, we have been a high waste, non-reusable industry. We’ve tried, unsuccessfully, to reduce and reuse but there seem to be numerous obstacles…


Making your Practice Mentally Healthy in 2020

October 2019
By Bethan Flood

We all have a responsibility to provide a safe and fair workplace for our employees. Creating a mentally healthy Practice has benefits for both the Principal Dentist, the employees and the patients!

A mentally healthy practice should support the mental health of the individual and the…


Why managers should take notes?

September 2019
By Bethan Flood

Fair Work states that a manager will find taking notes being “useful for keeping a record of your meetings and discussions with employees. Employers are advised to always keep written records throughout the process of managing performance or conduct issues”

Notes can be comprehensive, bullet points or…


Reference Checking

July 2019
By Bethan Flood

Is reference checking worth the time and effort to complete? Many say that reference checking is a waste of time, but completed correctly, it can assist to confirm your decision….or confirm the red flags you had about the candidate.

We recommend you complete reference checking on…


Unpaid Trials

January 2019
By Bethan Flood

It is quite often the case within a dental practice that a new employee is requested to complete a trial. If you are requesting this at your practice……are you completing it correctly??

Trials are traditionally unpaid and should be for no more than a few hours…


What information should your Infection Prevention Policy & Procedures Manual include?

December 2018
By Megan Sharpe

Estimate reading time: 3 - 5 mins

An integral piece of your required documentation at your practice, in adhering to Australian and New Zealand Compliance protocols, is the Infection Prevention Policy and Procedures Manual.

This manual must be an ultra-comprehensive…


What is the Role of a Support Person?

December 2018
By Bethan Flood

A support person is someone who accompanies an employee into a meeting, normally a performance counselling/disciplinary meeting. They are chosen and requested by the employee as the support person.

The manager conducting the meeting, must ensure that the support person is clearly aware that it is…


Complacent or Compliant?

November 2018
By Karen Houghton

Estimated reading time: Approx. 5 minutes

Whenever asked about infection prevention and sterilisation protocols and procedures, the three most common statements we hear from different members of the dental team are:

“Oh, the girls do that.”

Sharing interview feedback is not only an important aspect of the hiring process, but the timeliness of the feedback is equally important. Timeliness of feedback, impacts the candidates and the employer.

Often this important aspect is missed out because employers are either too busy, they do…


Random Infection Control Audits to happen in NSW

November 2018
By Megan Sharpe

The Dental Council of NSW has issued an important announcement on the. 7th of November 2018 that it will carry out random infection control audits at dental practices whether or not a practitioner or practice has been subject to a complaint.

"Following a serious infection control…


How to get your dental practice Compliant: the 4 components of Compliance

November 2018
By Karen Houghton

Estimate reading time: 5-7 minutes

Is your practice compliant?

Infection control breaches should never ever be taken lightly. With most practices achieving an average of 77% compliance rate when audited, the risks are very real and concerning.

Think for a moment about somebody you really trust. It might be a family member or close friend. It might be a professional person such as a doctor or an accountant.

Whoever it is, it is likely that you have some sort of history with that…


What do your patients remember from their appointment?

November 2018
By Brett Churnin

Ever have this experience?

You thought the appointment went really well; the patient was listening, they were smiling, they were nodding, they accepted treatment. You thought they went to the front desk and made an appointment, only to find out later that they didn’t. Or worse…


Casual Conversion Update

October 2018
By Bethan Flood

Dental Practices across Australia need to be aware of the recent amendment to the Health Professionals and Support Services Award. A Casual Conversion clause was recently included and is effective 1 October 2018.

The new clause will affect the obligations of all dental practices employing casual…


Four obstacles that most dentists find challenging to handle

October 2018
By Brett Churnin

Edited and updated on October 15, 2020.

When dentists offer treatment options, they do so with the patient’s optimum oral health in mind. It seems logical that a person should choose the best option as determined by their health professional. Even though there is…


Breaking down the new patient exam

October 2018
By Brett Churnin

Most patients aren’t really concerned about their missing tooth. It’s long gone and there’s no pain.

But as dentists, we know that it’s effects are causing more problems.

So, we recommend a bridge or an implant.

Every now and again a new way of thinking causes a paradigm shift in our society. We’ve seen this in technology over the past 25 years. Encyclopedias, typewriters, DVDs have been replaced by google search, text messages, and Netflix. What used to be ‘normal’ is now no longer useful. What used to…


4 Ways to Reduce the Risk of Patient Backlash

September 2018
By Brett Churnin

When diagnosing as a dentist, there is always the chance of a backlash from patients where they could react negatively. 

Sometimes it is about the price, and other times it is because they didn’t realise what is actually happening in their mouth.

The Problem
Here’s what most skilled dentists do:

They bond well with the patient and develop rapport. They spend a lot of time in the exam explaining the treatment that they recommend. They get the patient back for an extra consultation and have prepared a an optimal treatment plan.

These days, most dentists and practices are keen to explore ways to get new patients through the front door. It’s now commonplace to spend big dollars on advertising and marketing your services, boosting SEO, running special offers on various platforms, or working out ways to encourage existing patients to refer their family…


3 Keys to Building Trust with Patients

September 2018
By Brett Churnin

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.” [Warren Buffett]

A question I often pose to a new dentist I am working with is: What is the most valuable thing you have…


Why Patients Say the Dreaded Four Words: "I'll think about it"

September 2018
By Brett Churnin

Edited and updated on October 15, 2020.

Depending on the type of practice you run, you probably see about 15 patients every day. That’s 15 conversations about next steps and potential treatment options; which means 15 opportunities for you (or your front desk coordinator)…


Why do people always say I hate going to the dentist?

September 2018
By Daniel Midson-Short

One of the biggest challenges of being a dentist is that you’ll often hear the phrase “I hate going to the dentist.”

- Ouch!

No matter how thick-skinned you might be, this is a confronting statement to hear over and over…


The top 10 Mistakes that dentists make unknowingly

September 2018
By Brett Churnin

In the past 10 years, I have worked with thousands of dentists across the globe on their practice success. In that time, I have seen many patterns emerge, especially in the way dentists think and behave that damages their success.

Here are the top 10 mistakes I’ve seen dentists unknowingly make…


Resumes and their Red Flags

August 2018
By Bethan Flood

Whether it’s your own resume or a resume you have received for a role, there are several areas within a resume that may be detrimental to the applicant’s progression to the next stage – sometimes referred to as “red flags”. Many of these may be addressed in interviews, but some may hinder…


The damages incurred by an infection control breach are huge! The cost of completing an audit is not

November 2017
By Megan Sharpe

Prime Practice Compliance, a division of Prime Practice, is launching Infection Prevention Online Self-Assessments.

The Online Self-Assessment will allow Australian and New Zealand dental practices to undertake fast, cost-effective assessments that are fully compliant with the current AUS/NZ standards for infection prevention. The Audit tool will produce a comprehensive audit report and action…


Introducing Prime Practice Compliance

February 2017
By Dr. Phillip Palmer

Prime Practice, the leading independent practice management company in the southern hemisphere, is excited to announce the launch of its new Compliance division, headed by Meg Sharpe. 

Infection prevention requires co-operation and adherence to strict rules by the whole dental team. Overall responsibility for infection prevention…