Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to:
- Increase appointment conversions
- Improve first impressions for new patients
- Build patient and team confidence
- Reduce cancellations and missed appointments
- Boost referrals
Led by Prime Practice experts with over 30 years of experience, this 2.5-hour workshop covers:
- Establishing clear protocols for new patient calls
- Building trust over the phone with 3 key strategies
- Effective handling of difficult questions and objections
- Converting telephone inquiries into loyal patients
- Decrease the number of unanswered calls
- Gather the right information
- Influence patients without them feeling pressured
- Ensure every call reflects the professionalism and care of your practice.
Enroll in Best Practice Phone Skills and optimise your patient experience.
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