Author Archives: Daleen Kupsch

Patient Communication, Patient Experience

How to Create Raving Fans in Your Dental Practice

Posted on by Daleen Kupsch
18
Jul

What is the difference between a satisfied customer and a raving fan? In the business world, there’s a significant difference between satisfied customers and raving fans. While a customer is defined as someone who receives good service, a product, or an idea, a “raving fan” is a whole different level of customer loyalty. Coined by […]

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Practice Ownership, Leadership, Team Management, Team Development & Growth

8 Tips to Boost Your Team’s Engagement

Posted on by Daleen Kupsch
31
Mar

One of the biggest challenges facing leaders today is how to ignite the level of engagement that results in a thriving, engaged and happy practice. So here are three questions to get the ball rolling: Do you feel like you are dragging your team up a hill lately? Do your star team members seem noticeably […]

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