Keeping Patients for Life

With ever-increasing competition in the dental market, there has never been a stronger need for practices to hold on to their patients. 

This 1-day team workshop provides the fundamentals to maintain a loyal patient base, forever!


What you will learn at this workshop:

  • The psychological drivers of loyalty and how to keep patients for life;
  • The importance of aligning the team and creating consistent messages for the whole patient experience;
  • The power of service recovery in case things do go wrong;
  • A solid internal referral system the whole team can use to optimise referrals.

Here's what others have to say about the Keeping Patients for Life Workshop:

"Prime Practice have consistently delivered powerful but doable concepts for their attendees. They have transformed my team and myself to engage our patients at an optimal level, allowing us to perform true dentistry and enjoy every moment of it."
- Dr Yue Wendy Cheu, Singapore

"It was interesting to break down basic knowledge to gain a better understanding of why we do things we do. It gave us more knowledge and information to be able to be more confident in creating patients for life."
- Taffina Levesque, QLD

"Prime workshops never fail to live up to my expectations. The one and only workshop provider I have known so far that cater to the WHOLE TEAM - delivering content that is relevant, inspiring and most importantly, triggers change for the better of the practice."
- Dr Louisa Lee, Singapore

"It was great to reintroduce the concepts we had gone over quite some time ago; we were cruising along 'unconsciously competent' and it was a great tool to jolt us back to 'consciously competent."
- Danica Ramsay, QLD

Read more testimonials from past participants here: 



Register now »
Role Cost*2 (AUD) Early bird*3
Team Member $720.00 $576.00
Owner $720.00 $576.00
*2 Price differs per location of the workshop. Please select a location.
*3 20% Discount if booked and paid 6 weeks in advance.
Discounts are not cumulative, but we'll always give you the highest applicable discount!
CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.


Dentist, Team
1 day
CPD hours
Up to 7 hours


This workshop hasn't been scheduled yet! You can still register interest by pressing the "Enquire" button above, and we'll let you know when dates become available!