Best Practice Phone Skills

(suitable for practice owners and team)

During this course, we look at the value of a new patient and protocols that support the new patient call. We break down how to respond to a new patient call from developing a relationship quickly right through to directing the patient to an appointment. We also look the challenge of telephone shoppers and how to convert them into new patients.

To be eligible to receive a Certificate of Attendance, each participant registers individually.

Agenda:

Part 1 (2.5 hours)

  • Protocols that support the new patient call
  • The New Patient Call
    • Develop a relationship to build trust
    • Gather information & give information


Part 2 (2.5 hours)

  • The New Patient Call (continued)
    • Driving the conversation & handling questions
    • Direct the patient to an appointment
  • The Telephone Shopper

Live Online Training

This Live Online Training course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen.

While you won’t need to use your webcam or your microphone, you will be engaged on various topics using the chat tool, question polls and other live online activities!

Learn more about Live Online here!

Pricing

Register now »
Role Cost*2 (USD)
Owner $465.00
Attendee $465.00
*2 Price differs per location of the workshop. Please select a location.
Discounts are not cumulative, but we'll always give you the highest applicable discount!
CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Register

Audience
Dentist, Team
Duration
5 hours (over 2 sessions)
CPD hours
Up to 5 hours
Enquire

Dates

The Best Practice Phone Skills workshop is going to being held on the following dates and locations:

February
2019
19, 26
9:00am
19, 26
1:00pm
March
2019
7, 14
7:00am