Best Practice Phone Skills

(suitable for practice owners and team)

During this course, we look at the value of a new patient and protocols that support the new patient call. We break down how to respond to a new patient call from developing a relationship quickly right through to directing the patient to an appointment. We also look the challenge of telephone shoppers and how to convert them into new patients.

To be eligible to receive a Certificate of Attendance, each participant registers individually.


Part 1 (2.5 hours)

  • Protocols that support the new patient call
  • The New Patient Call
    • Develop a relationship to build trust
    • Gather information & give information

Part 2 (2.5 hours)

  • The New Patient Call (continued)
    • Driving the conversation & handling questions
    • Direct the patient to an appointment
  • The Telephone Shopper

Live Online Training

This Live Online Training course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen.

While you won’t need to use your webcam or your microphone, you will be engaged on various topics using the chat tool, question polls and other live online activities!

Learn more about Live Online here!


Register now »
Role Cost*2 (USD)
Team Member $465.00
Owner $465.00
*2 Price differs per location of the workshop. Please select a location.
Discounts are not cumulative, but we'll always give you the highest applicable discount!
CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.


Dentist, Team
2 days
CPD hours
Up to 5 hours
Register now » Enquire


This workshop hasn't been scheduled yet! You can still register interest by pressing the "Enquire" button above, and we'll let you know when dates become available!