Best Practice Phone Skills

Mishandling phone enquiries could be costing you thousands of dollars

When a prospective patient calls your practice, there is still a lot of work required to get them onboard as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day. 

Maximise conversion of phone calls to patients:

  • Build trust and form a relationship before your patient even meets the dentist.
  • Approach each phone call with the awareness of the potential value it represents.

Optimise phone conversations:

  • Prepare your patients by improving communications over the phone.
  • Deal with difficult patients.
  • Learn how to take control of conversations with telephone shoppers. 

You are not required to bring along any materials or prepare anything for this course.


Register now »
Role Cost*2 (AUD) Early bird*3
Attendee $765.00 $612.00
*2 Price differs per location of the workshop. Please select a location.
*3 20% Discount if booked and paid 6 weeks in advance.
Discounts are not cumulative, but we'll always give you the highest applicable discount!
CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.


T he trainers kept me interested and entertained the whole day. I'm left feeling motivated and excited to start practising these skills in our practice.

Emelye-Jane Pearson QLD

T his course was very helpful, and will help me to keep control during phone calls and allow me to empathise more with our patients.

Tamara West-McInnes QLD

T he day was informative. I've learnt a lot of skills which I know I can utilise in our practice. A friendly atmosphere and good learning environment.

Louise Smith VIC
All testimonials »


Dentist, Team
1 day
CPD hours
Up to 7 hours


This workshop hasn't been scheduled yet! You can still register interest by pressing the "Enquire" button above, and we'll let you know when dates become available!