World-class training on dental patient communication.

Primespeak has proven itself as a unique and effective approach to achieve an enhanced patient experience, increased case acceptance, increased patient retention and referrals.

Overview

Participants will learn the skills, techniques and strategies to build rapport and trust with this proven system. Primespeak has been delivered to practitioners globally and continues to be one of the strongest and most cost effective forms of marketing. Primespeak enhances the overall patient experience. It is through an increased patient experience and satisfaction that they will become your #1 advocate and referrer to their friends and family. This online version of the unique and world-class patient communication program Primespeak, gives participants the necessary tools to build strong patient-clinician relationships whilst simultaneously enhancing case acceptance.

  • Learn from expert trainers with years of experience
  • Explore a new paradigm for the new patient exam and learn how to use the Primespeak tools for existing patients
  • Present optimum treatment to patients in a 100% ethical way
  • Features include chat, polls and breakout rooms to ensure high engagement and interaction
  • Skills practice training in small groups
  • Access to a video training library for ongoing support
  • Bring together the whole clinical team for maximum learning & effectiveness

The online program runs for three weeks and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement and specially designed videos that you can watch at your own pace. This program gives the participants several opportunities to skills practice in smaller groups where the facilitator can split the rooms with the perfect mix of dentists, hygienists and team members.

* Each participant must complete nine modules in consecutive order over three weeks, including videos and quizzes to gain access to certificate.

Course Outline - Week 1

Primespeak: The Fundamentals of Patient Communication

In week 1, we set the foundations for optimal communication between the dental practice and patient.

Using the New Patient Exam as a framework, we will explore the following topics:

Ethical Dentistry

Define what optimum dentistry looks like and a winning approach to effectively communicate it to your patients.

You will also explore the two rules of Ethical Dentistry to ensure that the patient truly knows that you’ve got their best interest at heart.

Understanding Patient Behaviour

Explore the 5 laws of Patient Behaviour that underpin all the tools and strategies of the entire Primespeak approach. You will learn how to answer questions like:

  • what really motivates patients?
  • how can I connect with patients quickly?
  • how do I handle a patient’s strong beliefs?

Building Trust

Clinicians and Patients tend to communicate in different ways.

At Prime Practice, we call these communication zones and when the clinician is not communicating in the same zone as the patient – trust can get diminished.

In this section, we will explore 5 ways to build trust as well as what clinicians do unintentionally to lose trust.

Course Outline - Week 2

Primespeak: The New Patient Exam

Most clinicians understand that there is often a large gap between what patients think they need and what clinicians know they need.

In this week, we will explore the Primespeak approach to effectively bridging the gap at the New Patient Exam.

Strategic Thinking

In this section, we will explore a more strategic approach that enables clinicians to expose conditions that the patient may be unaware of (or unconcerned about) and to proactively preempt obstacles.

The Pre-Clinical Discussion

The Pre-Clinical Discussion is a vital piece of the communications puzzle. It sets the tone for the whole New Patient Exam.

Using a variety of tools, this section provides techniques that support the clinician and the patient throughout the Pre-Clinical Discussion.

You will get to watch an example of a Primespeak Pre-Clinical Discussion and then practice it with your other colleagues in small breakout rooms with one of our trainers.

The Clinical Exam

In this module, you will discover a new approach to communicating with  your patients throughout the Clinical Exam. This approach is built upon the techniques learnt during the Pre-Clinical Discussion session.

You will get to watch an example of a Primespeak Clinical Exam and then practice it with other colleagues in small breakout rooms.

Course Outline - Week 3

Primespeak: The New Patient Exam (Continued)

Drawing on all the Primespeak tools learnt, we will practice applying them to support patients in making an informed decision about their oral health. This will encourage patients to take ownership of their own oral health – thus seeking your solutions to the problems that they are aware of and concerned with.

The Consultation

When patients own their oral health problems, they will naturally seek solutions.

In this session, you will learn a new communication approach throughout your Consultation using the tools and techniques learnt in the previous week. This will allow you to set the premise for the patient to be open when discussing treatment options.

Presenting Treatment Options

Learn a new and more comfortable approach to presenting treatment options that will remove stress for both you as the clinician and the patient.

By doing so, you will also enable the patient to feel empowered in making an informed decision.

You will watch an example of a Primespeak Consultation and then practice it with your colleagues in small breakout rooms.

Conclusion

To ensure optimal implementation back in the practice, we will take the time to summarise the Primespeak approach and explore any lingering questions that you may have.

Key Outcomes

By the end of Virtual Primespeak, you will have the tools and techniques to…

  • Reduce the potential for patients to say, “I’ll think about it“.
  • Turn “I hate going to the dentist” into a relationship-building opportunity.
  • Manage the ‘no-pain  = no problem‘ obstacle.
  • Eliminate any perception of sales pressure or the potential of being rejected.
  • Shift a new patient’s previous bad experience and mismanaged expectations into your favour.
  • Learn to align pre-existing patient beliefs about oral health with your knowledge.
  • Implement the Primespeak approach with both new and existing patients

What participants are saying

Prime Practice has been a leader in dental business training and consulting for over 25 years.

Our business was created by dentists who wanted to make a difference to other dentists, with a full understanding of the challenges and opportunities that practice owners face.

Based in Australia, Prime Practice has grown to become a global dental consultancy with clients in Asia, North America and Europe.

We know what it takes to grow and sustain a successful business and pride ourselves on our unique product content and innovative technologies.

Prime Practice has been a leader in dental business training and consulting for over 25 years.

Our business was created by dentists who wanted to make a difference to other dentists, with a full understanding of the challenges and opportunities that practice owners face.

Based in Australia, Prime Practice has grown to become a global dental consultancy with clients in Asia, North America and Europe.

We know what it takes to grow and sustain a successful business and pride ourselves on our unique product content and innovative technologies.

Book into the course today!

Find out how Prime Practice can upskill your dental patient communication.

Level 1, Suite 1 59-75 Grafton St,

Bondi Junction,

NSW 2022 Australia

© 2021 Prime Practice. All rights reserved.

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    ©
    2021 Prime Practice. All rights reserved.

    Level 1, Suite 1 59-75 Grafton St,

    Bondi Junction,

    NSW 2022 Australia

    Subscribe to our mailing list and receive all the latest and relevant industry updates, tips, training and special promotions.



      ©
      2021 Prime Practice. All rights reserved.