A ll of the activities were exciting and new. My staff enjoyed themselves and came back with useful ideas and strategies.

E xcellent workshop, every clinician and member of the team should do this course.

L oved the fact that we dig deeper into things and thought outside the square

I t was very structured [program] with very applicable tips, techniques and strategies to facilitate effective and efficient communication with patients.

V ery informative seminar with very practical tips and lessons on interacting and communicating with patients. Will definitely try to incorporate some of these techniques in day-to-day practice.

I t will be helpful with my work as a Front Desk officer as it could give me more understanding about the importance of telephone history from the patient.

G reat information including tips and tricks on how to communicate with patients. This is a class to not be missed by anyone! Attend it and it will benefit you greatly!

L ots of "golden nuggets" to take away and use to enhance the patient experience when it comes to communicating at the new patient exam. I learn something new every time.

T his was a very informative, fun and interesting day. It was so relaxed and I felt comfortable enough to speak freely. Thanks so much and look forward to going back and trying out some of these things.

G reat to have attended the workshop, and have gained some insight as to what other practices have experienced in this particular field! Received some great insight to what we could improve.

I t was nice to attend something that emphasised self and group improvement, not specifically dental

T here is a realisation that slowly sinks in that this [is] the only way to communicate with my patients.

A s a Dental Assistant I found it very helpful in clarifying how my role plays in treatment planning and building trust in the clinician-patient relationship. I look forward to putting prime into practice!

I always find the Prime workshops helpful and fun and very informative.

I nspired to do more and learnt a lot about handling business.

O ne of the better primes I’ve been too. I also really like the workshops when we get a lot of time to discuss and work together in our teams. Some workshops don’t give enough time for team discussions. I also liked the fact that there was minimal stranger danger and role playing.

T his was my first seminar as a new graduate and it was absolutely fantastic. It was run very well and was engaging! As a new graduate I believe this was a great first step into becoming a better dentist and will without a doubt improve all my patients experiences.

I t completely changes the way I see communication. I was "unconsciously incompetent"before the course but i feel confident to build patient trust after the course

T his workshop is not only great to apply in a clinical setting, but also gives you an insight in how to utilise the skills in everyday experiences when communicating with people. It has taught me how to effectively build a trusting relationship with patients using prime terminology and techniques.

I am so grateful that I have been given this opportunity to attend such a wonderful seminar. The trainers have assisted us in every way possible. They have given us invaluable information that we needed for our practice as well as made us realise what we have been unconsciously doing right or wrong. Definitely, I have learned so much from this great experience and would recommend to everyone who wanted to improve their practice.

B eautifully presented and provocatively informative...this seminar really makes you think about how you may be perceived by your patients.

T he workshop taught me to be more aware of how what we unconsciously say and do could impact the way patient sees us. It also allowed me to connect with like-minded people.

T his is my second time I have come to Primespeak and I wouldn’t be here if it wasn’t worthwhile. It’s hard to implement everything at once as it can be overwhelming, but I think the second time I’ve picked up different things and have cemented others. Look forward to putting more into practice as time progresses.

I found the interaction really helpful in understanding the concepts and how to implement them in practice.

T he trainer was great! My eyes have been opened to a whole new realm of understanding patients.

G ood outline and covered the material well. Helped us to see what we can start to implement tomorrow.

M y experience today helped me review previous Primespeak tools I was using at the practice and remember to reintegrate some of them particularly for new staff.

T otally enjoyed the 2 day seminar, very informative, useful.

G reat workshop which gave me a lot to think about.

I was surprised how open the dentists were to sharing experiences.

W ell run informative seminar.

V ery helpful and applicable to daily practice.

I t was very interactive and had a variety of different mediums to support the information provided, learnt lots toady.

V ery interesting learning about this new perspective of interacting with patients.

I t was very informative , fun and practical.

V ery informative and I learnt a lot of skills to be efficient in providing quality care.

A n amazing experience with the presenter having an answer to every question.

S o much to learn, very interesting, great presenter!

I have learnt heaps especially on patient psychology.

I really enjoy the shift when it comes to the new patient exam.

I t is very hard to change a dentist's mindset, but as the seminar wore on, and my goal being IMPROVE MY PATIENTS oral health, I began to see the methodology, and how we do not think like patients. So I definitely am very positive about this. Will I use everything I have learnt for each patient, probably not, but I do have a lot of tools now that I can tailor for each patient. I will likely follow upside down triangle approach though. So thank you again.

I nformative and energetic. Great ideas for success of a practice and team building.

W e took a lot away with us to think and talk about and implement within our practice.

L earnt a lot of useful tips today that I will definitely be able to take away and use in my job.

I really enjoyed the small group. It gave us a chance to relax and open up about some real concerns. I think we all appreciate the new tools.