Effective Leadership Communication

Service Description

Learn effective leadership communication skills so even the toughest conversation don’t have to be tough. The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement. What will be covered: Module 1 - Giving and receiving feedback (2 hours) • Understand why feedback is a critical leadership tool. • Creating clarity for your team by giving feedback. • Discuss cases of tough conversations at work. • Develop your own skills in both giving and receiving feedback. • How to create a culture of feedback in the workplace. Module 2 - Communication skills for dealing with a tough conversation (2 hours) • Understand the must-have tools for effective communication º Listening techniques º Questioning techniques • Practice the skills of assertive communication. • Learn more about how to stick to facts rather than emotions. • Understand the power of not acting on assumptions. Module 3 - 5 Steps to handling tough conversations (2 hours) • Put together the tools form the first two modules in order to: º Plan for your tough conversation. º Being well prepared. • Get useful advice from your peers.