Products

Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

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Do you need to be a Practice Manager to join Practice Manager Network or Practice Manager Academy?

Categories: Subscriptions, Sales, Products
Yes, It is designed as a Practice Managers community. Both the Practice Manager Network and Academy are for PM’s only.
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How do I update my payment details for my subscription as my credit card declined as it has expired?

Categories: Subscriptions, Sales, IT Support, Payments, Accounts

You can update your payment details by logging into your account

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How do I resubscribe to my subscription if I wish to come back?

Categories: Products, Login, Subscriptions, Sales

Please visit the Prime Shop, click RESUBSCRIBE in My Subscription and update your credit card details by visiting this page.

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How do I sign up for PrimeGo?

Categories: Products, Login, eLearning, Subscriptions, IT Support

Here is a video with instructions on how to sign up for PrimeGo

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How do I update my details in PrimeGo

Categories: Login, eLearning, Subscriptions, IT Support, Accounts

Here is a video to update your details in PrimeGo.

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How do I cancel my Subscription?

Category: Subscriptions

If, regretfully, you elect not to continue with your subscription, please submit the request to opt-out to pm@primepractice.com.au

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Can I cancel my Practice Managers Network subscription after I have completed the trial period?

Categories: Login, Subscriptions, Sales, Products, Payments

After the 30 days free trial period, the Practice Managers Network trial has a 12-month commitment.

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What is your cancellation policy? Can I get a refund?

Categories: Subscriptions, Products, Payments

Please see our terms and conditions on our website here https://primepractice.com.au/terms-and-conditions

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Can I cancel Practice Manager Academy after starting the subscription?

Categories: Login, Subscriptions, Sales, Products

The Practice Manager Academy requires a 12-month commitment.

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