These days, the challenge for most dental practice managers is either that there is no official job description or that the role is poorly defined. When job descriptions do exist, there’s no consistency to them – they can range from brief one-pagers to seven pages long!
Of course, roles and responsibilities vary from dental practice to dental practice, depending on the size of the practice, the number of treatment rooms, whether it’s a solo or group practice, and other factors. But despite the confusion over roles and responsibilities, four primary pillars have emerged that are key for successful practice managers.
- BUSINESS ACUMEN – in today’s dental practices, business acumen skills are increasingly sought-after.
- LEADERSHIP AND PEOPLE MANAGEMENT – it’s vital to set a clear vision for the practice together with the practice owners and main practice stakeholders.
- CUSTOMER SERVICE AND THE PATIENT EXPERIENCE – providing an extraordinary patient experience will make loyal raving fans of your patients and give you that all-important competitive edge.
- COMPLIANCE MANAGEMENT – managing compliance means ensuring a safe environment for both your practice and your patients.
By cultivating and strengthening these four imperative skills, you’ll be the dental practice manager your team, your practice, and your patients need.