Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.
The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.
In this course, we reveal a four-step process for working with patients who want to be ‘squeezed in’, remembering that these patients will expect their dental problems to be solved today. To support your Front Office Team and help them handle emergencies we will provide you with the targeted communication tools, checklists and resources needed to manage
Live online training
Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, videos and so on!
All live online training is supported by the PrimeGo, where you can review pre and post readings, and complete quizzes, surveys and your certificate.
You can always visit the PrimeGo platform and keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.
Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.
Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.
* Number of accredited CPD hours depends on the length of the workshop.