Management program

With a focus on developing leadership and creating a team-managed practice, our leading dental management program provides a hands-on, tailored approach giving you unlimited access to Prime Practice's complete range of products and services.

Practice Owner's Workshop

To get started with the program visit our Practice Owner's Workshop!

Practice Owner's Workshop »


The Management program comes with program-exclusive workshops, as well as full access to our public workshops. On top of that, you'll have access to the Prime Engine: a web based training platform as well as a series of live online training sessions.


The Management program includes an incredibly powerful suite of tools that will help you apply acquired skills and implement new processes. Our online and off-line services will allow you to analyse practice numbers, engage your team and easily manage your practice.


The Management program includes your own business coach, who will work 1-1 with you to help you set and achieve goals customized for your practice. On top of that, you'll have access to a wide range of consultants, who will be your trusted advisors in the industry.


Management program exclusive workshops

Only accessible to Management program clients, these are the recommended workshops that form the core of your skills training. Once you’ve attended a workshop, you're free to revisit as many times as you like, or send new team members to these at any time.

  • Getting Aligned
  • Team Accelerate
  • Business Management
  • Business Strategies
  • Team Impact

Public workshops

As part of the Management program, you'll be allowed to visit and revisit any of our public workshops. These are all elective, so don't feel obligated, but they're there for you if you or your team needs them.

  • Primespeak Seminar
  • Power to the Practice Manager
  • Leadership Essentials
  • The Exceptional Patient Experience
  • Infection Prevention and Sterilisation
  • Best Practice Phone Skills
  • Primespeak Masterclass

Prime Engine

As part of your education, you'll receive e-learning courses through our Prime Engine. This online training allows you to educate yourself and your team members whenever you want, wherever you want.

Live Online training

To enable you (and your team!) to up-skill from the comfort of your own practice, we host live, online training sessions. These are a fully interactive training sessions, on a wide range of subjects, with one of our expert trainers.

Quickly bring new team-members up to pace with the rest of the practice or work on any particular topic you deem necessary. It's all there at your convenience.


Practice analytics

Numbers tell the story of your business. We have developed a unique Web-Based Reporting system based on metrics gathered from your practice, and each month your coach will analyse the reports generated. This will ensure that you maintain a thorough understanding of the status of your business and enable you to make appropriate changes to maximize performance and prevent issues.

Our web-based reporting system includes:

  • Daily and monthly practice reports and summaries
  • Individual clinician reports
  • Practice benchmarks (for fees, expenses, and production.)

Web-based practice management

The Prime Engine is an online suite of e-learning and practice management tools, created specifically to help you run your practice as efficiently as possible. We're constantly expanding the list of tools we offer, and it currently includes:

  • Online meeting agenda & minutes tracking
  • Per-user actions tracking
  • Practice resource system (procedure guides: creation, storage and templates/examples)
  • Coach / practice messaging system
  • Activity reports

Dental patient surveys

This web-based survey tool allows you to find out what your patients really think about your practice, your staff and the service you're offering them. Tailor a survey to your practice needs and allow your patients to fill it out either in the practice on an iPad, or by sending a survey to their email address.

View the results in comprehensive reports, along with benchmark scores to compare your practice to others. Fully integrated with our practice management application, you'll be able to create actions for your team members to act upon the gathered feedback.

Mystery telephone shopper

You know how important that first call is with a new patient, but how do you know how your team is handling those calls? With you and your team’s permission (and after receiving the relevant phone skills training), our experienced telephone shopper callers will make anonymous calls to your practice and ask questions based on pre-set scenarios. The recorded calls will then be appraised and an assessment report will be generated.

This information will help you gain an understanding of the areas in which your team excels and those areas which could do with some training and development.

Prime perks

Thanks to many years of doing business in the dental industry, we've been able to develop some powerful alliances and get our clients some great discounts on dental related products and services.

From insurances to website design, laboratories, job listing sites, promotional material and flight and travel discounts. If you can think of it, we probably have something on offer for our clients.


Your business coach

Whatever you and your practice need, your business coach will help you achieve. Your coach will work with you to develop the relevant team skills, systems and processes needed to keep you on track. Your coach will also be your trusted consultant and a constant source of ideas, tools and strategies, and support you through any challenge that you and your team might encounter.

They will create a financial plan for the business annually, and analyse the practice reports with you each month to ensure your finger is always on the pulse.

With scheduled coaching sessions each month for you and/or specific team members, your practice has unlimited access to coaching support as and when the need arises. Your coach will make sure you’re able to implement what you learn at our workshops and customise the tools and resources for the needs of your practice.

Number analysis

Our online analysis tools allow you to keep track of your practice numbers and allow our coaches to give you their experienced analysis on a regular and timely basis. This helps you to get relevant and focussed advice, increasing the efficiency of all elements of your practice.

Site visit

We like to give your practice a personal visit. This visit helps get a more thorough understanding of your practice so that we can provide a truly customised approach to your business needs.

Team questionnaire

Team dynamics and people management can be a major cause of stress, and many practice owners struggle to understand the needs of their team. Your team is both your biggest expense and your biggest asset. This tool allows you to get a look into their minds, let them know they're being heard, and show them that you value their opinion.

Emotional intelligence assessment

Developing your Emotional intelligence (EQ) is now seen as a critical part of strong leadership and development. Understanding your EQ better will not only enhance your ability to develop your business but also allow you to provide personal and professional development to your team.

Marketing analysis

As part of our efforts to increase the flow of new patients to your practice, we'll conduct a comprehensive analysis of your marketing materials, including a unique and thorough professional analysis of your online marketing presence.

Get in touch


$3,450 + GST / month
(12 month commitment)

Fee covers up to 7 team plus Practice Owner.
3 calendar months notice required in writing after month 12.
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