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Front Office Systems

  • Appointment Book Control
    Appointment Book Control
    Multiple Dates
    Wed, 30 Apr
    Live Online
    30 Apr 2025, 1:30 pm – 3:00 pm AEST
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
  • Strategic Conversations to Drive Patient Commitment
    Strategic Conversations to Drive Patient Commitment
    01 May 2025, 10:30 am – 12:00 pm AEST
    Live Online
    Learn how to master patient conversations, increase treatment conversions, and create a seamless experience from treatment room to front desk, all while enhancing team communication for practice success.
  • Pre-empting and Handling Cancellations
    Pre-empting and Handling Cancellations
    28 May 2025, 10:00 am – 11:30 am AEST
    Live Online
    Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality.
  • Appointment Book Control
    Appointment Book Control
    Multiple Dates
    Thu, 05 June
    Live Online
    05 June 2025, 10:30 am – 12:00 pm AEST
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
  • Maximising Recall Compliance
    Maximising Recall Compliance
    Wed, 18 June
    18 June 2025, 10:30 am – 12:30 pm AEST
    Live Online
    Join us for an in-depth exploration of Recall Systems' pivotal role in your practice's success. Discover why, at Prime Practice, we term recalls as "Active Maintenance".
  • Handling Emergencies
    Handling Emergencies
    Wed, 09 July
    Live Online
    09 July 2025, 10:00 am – 11:30 am AEST
    Live Online
    Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.
  • Best Practice Phone Skills
    Best Practice Phone Skills
    Tue, 05 Aug
    05 Aug 2025, 10:00 am – 12:30 pm AEST
    Live Online
    Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team
  • Appointment Book Control
    Appointment Book Control
    Multiple Dates
    Wed, 27 Aug
    Live Online
    27 Aug 2025, 1:00 pm – 2:30 pm AEST
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
  • Pre-empting and Handling Cancellations
    Pre-empting and Handling Cancellations
    25 Sept 2025, 1:30 pm – 3:00 pm AEST
    Live Online
    Prevent cancellations and late arrivals to maintain the smooth flow of your practice and keep both patients and your team happy. Equip your team with protocols to manage cancellations efficiently and transform habitual tardiness into punctuality.
  • Appointment Book Control
    Appointment Book Control
    Multiple Dates
    Tue, 07 Oct
    Live Online
    07 Oct 2025, 11:00 am – 12:30 pm AEDT
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
  • Maximising Recall Compliance
    Maximising Recall Compliance
    Tue, 21 Oct
    21 Oct 2025, 2:00 pm – 4:00 pm AEDT
    Live Online
    Join us for an in-depth exploration of Recall Systems' pivotal role in your practice's success. Discover why, at Prime Practice, we term recalls as "Active Maintenance".
  • Handling Emergencies
    Handling Emergencies
    Thu, 06 Nov
    Live Online
    06 Nov 2025, 11:30 am – 1:00 pm AEDT
    Live Online
    Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.
  • Best Practice Phone Skills
    Best Practice Phone Skills
    Wed, 12 Nov
    12 Nov 2025, 1:00 pm – 3:30 pm AEDT
    Live Online
    Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team
  • Appointment Book Control
    Appointment Book Control
    Multiple Dates
    Thu, 04 Dec
    Live Online
    04 Dec 2025, 1:00 pm – 2:30 pm AEDT
    Live Online
    Become a master of Appointment Book Control and elevate your practice's daily experience for your team and patients. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.
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