Best Practice Phone Skills
Wed, 12 Nov
|Live Online
Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team
Time & Location
12 Nov 2025, 1:00 pm – 3:30 pm AEDT
Live Online
About the event
Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to:
Improve first impressions for new patients
Build patient and team confidence
Reduce cancellations and missed appointments
Boost referrals
Led by Prime Practice experts with over 30 years of experience, this 2.5-hour workshop covers:
Establishing clear protocols for new patient calls
Building trust over the phone with 3 key strategies
Effective handling of difficult questions and objections
Converting telephone inquiries into loyal patients
Decrease the number of unanswered calls
Gather the right information
Influence patients without them feeling pressured
Ensure every call reflects the professionalism and care of your practice.
Enroll in Best Practice Phone Skills and optimise your patient experience.
Tickets
BPPS - 12 Nov 2025
Your virtual classroom link will be provided to you 24 hours prior to the session. CPD points will be earned upon completing the live session.
$299.00
+$29.90 GST
+$8.22 ticket service fee
Total
$0.00