top of page
Best Practice Phone Skills
Tue, 06 Aug
|Live Online
Best Practice Phone skills will help your Front Office Coordinator to be better equipped to: * Create a better first experience for a new patient * Increase the conversion of calls into appointments * Create confidence in the patients and the team
Tickets are not on sale
See other events
Time & Location
1 more dates
06 Aug 2024, 10:00 am – 12:30 pm AEST
Live Online
About the event
Designed for Front Office Coordinators and phone-handling team members, this course equips you with essential skills to:
- Increase appointment conversions
- Improve first impressions for new patients
- Build patient and team confidence
- Reduce cancellations and missed appointments
- Boost referrals
Led by Prime Practice experts with over 30 years of experience, this 2.5-hour workshop covers:
- Establishing clear protocols for new patient calls
- Building trust over the phone with 3 key strategies
- Effective handling of difficult questions and objections
- Converting telephone inquiries into loyal patients
- Decrease the number of unanswered calls
- Gather the right information
- Influence patients without them feeling pressured
- Ensure every call reflects the professionalism and care of your practice.
Enroll in Best Practice Phone Skills and optimise your patient experience.
bottom of page