eLearning

Please click through Frequently Asked Questions below. If you need additional information, please submit a question on the main FAQ page and one of our support team members will get back to you shortly.

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How do I register for training

Category: eLearning
If you are not a member of a Prime Practice Plan visit our website here https://primepractice.com.au If you are in Essential/Premium/Advanced Plan email us directly at events@primepractice.com.au
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Is there a recording available for the training I registered for

Category: eLearning

A recording is available for 5 days for the following:
Infection Prevention Part 1: Compliance
Infection Prevention Part 2: Standard Precautions
Infection Prevention Part 3: Sterilisation
BPPS: Best Practice Phone Skills Part 1
BPPS: Best Practice Phone Skills Part 2
Recall Systems
Maximising a Hygiene / OHT Department
HR SYSTEMS: Recruitment
HR SYSTEMS: Induction and Onboarding
HR SYSTEMS: Reviews and Performance
Huddles and Team Meetings
Cancellations and Late Patients
Handling Emergencies
Appointment Book Scheduling
A recording is available for 2 days for the following:
Effective Leadership Communication
How to Create a Positive Team Culture
Strategies to Improve the Patient Experience
Leader as Coach
Leading for Results
Become a More Resilient Leader
There is no recording available for:
Mastering Practice Ownership
Virtual Primespeak

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What do I do if I can’t attend a workshop or need to change attendance numbers for a workshop I have already registered for?

Category: eLearning

Please contact events@primepractice.com.au

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I didn’t receive a link to watch the recording for the virtual training I registered for.

Category: eLearning

Please check your spam and junk folder as sometimes our emails end up there.
Please mark our emails as “safe” to receive all future communications.

If you are unable to find the email, contact our events team at events@primepractice.com.au

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How many CPD points are applicable to the workshop I attended?

Categories: Products, eLearning, Events

1 CPD point is given for each hour attended at a workshop/training session.
Once you have completed the workshop you will receive a certificate that includes details of the CPD points accrued.

All dental practitioners are required to maintain their own records detailing their CPD activities for audit purposes (keeping your certificate on file).

For New Zealand Dental Association the six-digit CPD code will be given out at the completion of the workshop.

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A team member will not be able to attend the session today, can they do it later on?

Categories: Products, eLearning, Events

Please contact events@primepractice.com.au
Phone Number: +61 02 8935 0600

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Can we replace a team member with someone else?

Categories: Events, Products, eLearning

Please contact events@primepractice.com.au

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How do I get a copy of my certificate?

Categories: Products, eLearning

Here is a video on where to find your certificate in PrimeGo

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Where do I find my workbook for my training session.

Categories: Events, Products, Login, eLearning

Here is a video with instructions on how to find your workbook

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How do I sign up for PrimeGo?

Categories: IT Support, Subscriptions, Products, Login, eLearning

Here is a video with instructions on how to sign up for PrimeGo

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How do I update my details in PrimeGo

Categories: IT Support, Subscriptions, Accounts, Login, eLearning

Here is a video to update your details in PrimeGo.

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My module in PrimeGo is locked and I can’t access it.

Categories: eLearning, IT Support, Products, Login

Please contact support@primepractice.com.au

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