• Leading with clarity & purpose.

• Key drivers that contribute to creating a high performing team.

• Building an environment where team members want to contribute and collaborate.

• Understanding the importance of psychological safety.

• Embracing responsibility & accountability.

• Identifying all points of contact in a dental practice.

• Look at each point through a patient’s eyes.

• The influencing principles at each touchpoint.

• Communication skills, demonstrated by each team member.

• Systems to create consistency between all team members.

• Creating a first impressions checklist.

• Primespeak techniques in the treatment rooms.

• Delegating actions.

Get your team aligned with our half-day patient journey workshop, resulting in practical actions for each department in the practice to implement.

Immediately following your Walk of the Patient experience, our trainer will work one on one with practice leaders to discuss observations, recommendations, and develop the structures that will allow the team to implement the actions just learned, successfully. 

Benefit from a program designed to align your team and optimise systems and onsite implementation 1:1 Coaching with a specialist Practice Manager.​

• Laws of Patient behaviour.

• Communication zones – how to build or break trust.

• Strategic thinking.

• Tools for the pre-clinical discussion.

• Practice your skills.

• Tools for the clinical exam.

• Practice your skills.

• Tools for the consultation.

• Practice your skills.

• Discover what an ideal day in your practice should look like.

• Learn the difference that Pre-Blocking and running on time will make to your patient experience.

• Control your appointment book with our proven 4 step approach.

• Identify the industry trends that will best support your patient booking need.

• Social Styles is a behavioural model that helps individuals understand and adapt to different communication preferences.

• It is easy to learn and apply in everyday interactions.

• It helps team members understand and adapt to different communication styles, enhancing interactions.

• Fosters better teamwork by recognising and valuing diverse behavioural styles.

• Understanding team members ' social styles equips managers with the tools to lead more effectively.

• Aids in resolving conflicts by promoting empathy and understanding of different perspectives.

• Improves efficiency by creating a more harmonious and adaptable work environment.

•    LEGO® SERIOUS PLAY® uses physical models as a universal language, enabling better expression of ideas.
•    Ensures that all team members have an equal opportunity to contribute, regardless of their role or background.
•    LSP helps teams find innovative solutions to complex problems by encouraging creative and unconventional thinking.
•    The collaborative exercises in LSP strengthen trust and mutual understanding among team members.
•    Building and storytelling with LEGO bricks help team members reflect on their roles and understand each other's perspectives better.
•    LSP's playful and creative nature reduces stress and increases engagement, boosting morale and motivation in high-pressure environments.

Regardless of your reasons, our Customised Training delivers your training needs right to your doorstep. A customised solution that will fit specific needs of your practice and team.

Like the thought of up-skilling your team without having to leave the practice? Schedule a time to talk to one of our trainers to finesse the training day most suitable to your team’s needs.