A unique world-class virtual seminar on dental patient communication.
This three-part interactive online seminar provides participants with the tools to increase dental case acceptance while building trust and long-lasting patient-clinician relationships.
BLENDED LEARNING SOLUTION
Delivered through virtual classrooms and videos, our Virtual Primespeak is designed to make your learning process easy, effective and interactive.
No need to make travel and accommodation arrangements or take time out of the practice. Learn from the comfort of your own practice or at home.
EFFECTIVE LEARNING PACE
Learn at a pace that will ensure you get the most out of your learning expereince over the three weeks period.
The total CPD points for the completed program is 12 CPD points.
This online seminar spans across 3 weeks of learning and is designed as a complete communications program.
Primespeak: The Fundamentals of Patient Communication
In week 1, we set the foundations for optimal communication between the dental practice and patient.
Using the New Patient Exam as a framework, we will explore the following topics:
Define what optimum dentistry looks like and a winning approach to effectively communicate it to your patients.
You will also explore the two rules of Ethical Dentistry to ensure that the patient truly knows that you’ve got their best interest at heart.
Understanding Patient Behaviour
Explore the 5 laws of Patient Behaviour that underpin all the tools and strategies of the entire Primespeak approach. You will learn how to answer questions like:
what really motivates patients?
how can I connect with patients quickly?
how do I handle a patient’s strong beliefs?
Clinicians and Patients tend to communicate in different ways.
At Prime Practice, we call these
and when the clinician is not communicating in the same zone as the patient – trust can get diminished. communication zones
In this section, we will explore 5 ways to build trust as well as what clinicians do unintentionally to lose trust.
Primespeak: The New Patient Exam
Most clinicians understand that there is often a large gap between what patients
they need and what clinicians think they need. know
In this week, we will explore the Primespeak approach to effectively bridging the gap at the New Patient Exam.
In this section, we will explore a more strategic approach that enables clinicians to expose conditions that the patient may be unaware of (or unconcerned about) and to proactively preempt obstacles.
The Pre-Clinical Discussion
The Pre-Clinical Discussion is a vital piece of the communications puzzle. It sets the tone for the whole New Patient Exam.
Using a variety of tools, this section provides techniques that support the clinician and the patient throughout the Pre-Clinical Discussion.
You will get to watch an example of a
and then practice it with your other colleagues in small breakout rooms with one of our trainers. Primespeak Pre-Clinical Discussion
The Clinical Exam
In this module, you will discover a new approach to communicating with your patients throughout the Clinical Exam. This approach is built upon the techniques learnt during the Pre-Clinical Discussion session.
You will get to watch an example of a
and then practice it with other colleagues in small breakout rooms. Primespeak Clinical Exam
Primespeak: The New Patient Exam (Continued)
Drawing on all the Primespeak tools learnt, we will practice applying them to support patients in making an informed decision about their oral health. This will encourage patients to take ownership of their own oral health – thus seeking your solutions to the problems that they are aware of and concerned with.
When patients own their oral health problems, they will naturally seek solutions.
In this session, you will learn a new communication approach throughout your Consultation using the tools and techniques learnt in the previous week. This will allow you to set the premise for the patient to be open when discussing treatment options.
Presenting Treatment Options
Learn a new and more comfortable approach to presenting treatment options that will remove stress for both you as the clinician and the patient.
By doing so, you will also enable the patient to feel empowered in making an informed decision.
You will watch an example of a Primespeak Consultation and then practice it with your colleagues in small breakout rooms.
To ensure optimal implementation back in the practice, we will take the time to summarise the Primespeak approach and explore any lingering questions that you may have.